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Refund Policy

Warranty

NEW
  • Most new products come with a 1-year manufacturer warranty
REFURBISHED
  • Most refurbished products come with a 30-day store warranty
  • TV's: refurbished TV's have a 90-day store warranty unless otherwise specified
  • DESKTOP PC's: refurbished desktop's have a 90-day store warranty
  • LAPTOP PC's: refurbished laptop's and laptop batteries have a 30-day store warranty
SATELLITE RECEIVERS
  • Free-to-Air (FTA) satellite receivers are warranted against Dead-on-Arrival (DOA) only; any kind of tampering or modification to the internal hardware or software will void warranty

Returns

IN-STORE PURCHASES
  • Damaged, defective, or non-working items may be returned within 7 days
  • Return items completely with all parts, accessories, and packaging
  • Please provide original receipt as proof of purchase

ONLINE ORDERS
  • Dead-on-Arrival (DOA) items may be returned within 30 days of order date
  • Please contact us by email or phone to request a return merchandise authorization (RMA)
  • Returns will be refused without an RMA, adequate packaging, or missing parts
  • Unless a product is defective or DOA, we will only credit the amount paid for the item minus any applicable re-stocking fees

Exchanges

  • All purchases are assumed to be final sale
  • Products eligible for exchange may be returned within 7 days of in-store purchase or 30 days of online order
  • No refunds, exchanges, returns for all satellite equipment and clearance items.

Restocking Fee

  • Products that are unused, unopened, complete, and otherwise resellable may be refunded in full
  • Full refunds are issued at either the original or current sale price
  • A restocking fee of 25% to 50% may be charged depending on the condition of items returned
  • Returned items missing parts, accessories, instruction manuals, original packaging, or damaged may not be accepted